Canopies/Awnings - Frequently Asked Questions
How can we help you? Please look through some of the most asked questions for answers.
We can do, but we mainly supply to builders and installers as we do not provide any installation or fitting service. Any installation should be done by a professional tradesperson or builder.
All our canopies have been designed to be installed by a professional builder or a competent DIY handyman. All canopies come with detailed Assembly Instructions. With all canopies, you will need at least two people to install the canopy and with some, you may need to install the posts underground so some "setting out" may be required. If you are in any doubt then please either contact a qualified builder or call the Sales Office. Or if you would prefer we can refer you to one of our trusted installers.
A typical installation of a 6m x 2.5m Patio-Cover will take two trained people one working day.
End consumer must contact the retailer or builder with a receipt if your product is damaged or broken within warranty. We accept no responsibility for any damages done during installation. This is a contract between you and the builder
No, we do not. We supply kit-form Canopies for the DIY and trade market. They can easily be installed by a professional installer or building company, however, and we do have a network of installation companies that we work with across the UK.
Our canopies are made from aluminium frames which are naturally rust-resistant and come with a choice of two colours and shatter-resistant polycarbonate.
Our canopies can be manufactured to any length with a projection up to 6m depending on the product chosen.
A veranda or verandah is a roofed, open-air gallery or porch, attached to the outside of a building. A veranda is often partly enclosed by a railing and frequently extends across the front and sides of the structure. [Wikipedia]
A cantilever, like our awnings, is a rigid structural element that extends horizontally and is supported at only one end. Typically it extends from a flat vertical surface such as a wall, to which it must be firmly attached. [Wikipedia]
That depends very much on the wall structure it is fitted on. Our Awnings can stretch out up to 2.2 meters (Projection) but we will normally make them 1.2-1.5 meters out.
Projection refers to how far the canopy will extend away from the wall. It doesn't take the pitch into consideration and is measured as if the tape measure is laying flat on the floor underneath it.
Canopies are measured in metric (metres and cm). The width is classed as the length of the canopy and the measurement from the building out to the gutter section is classed as the projection.
Imperial to Metric Conversion Tool
You can use the calculator below to convert feet and inches to meters.
Yes, they not only add value and functionality your garden or premises but also create a great opportunity to have additional cover from the weather.
We ship your order using our carrier service. All products are well packed and we advise you of the date of delivery.
Shipping within the non-remote areas of mainland UK is free. Please contact the sales office to confirm delivery charges to the Scottish Highlands and offshore UK destinations.
A Typical Standard Patio-Cover Canopy i.e. 6m x 2.5m should take will take two trained people one working day, but it is also depending on the type of property/premise. When ordering you will be advised by the Builder/Installer how long the installation will take.
We usually aim to deliver within 5-7 working days of your order being placed. It may take us a little longer on non-standard canopies as the canopy will be made especially for you.
Our canopy frames are made from powder-coated aluminium which means that they are very strong and virtually maintenance-free. They will not rust and do not need to follow up with treatments or painting.
To keep the Canopy in pristine condition we recommend from time to time the following cleaning tips
- Keep Gutters free from debris, i.e. fallen leaves to ensure water flows directly into the outlet
- Any dirt or marks on the supporting beams can be removed using warm water with washing up liquid and a soft cloth
- Build up of bird droppings or dirt on the roofing sheets can also be removed using warm soapy water
- You may find it easier to use a long-handled brush and a step ladder. Some canopies are strong enough to walk on but we recommend you use a crawler board to evenly spread out the load. Please ensure your own safety when on top of the canopy, or when using ladders, and if possible have another person with you.
Can't find the answer you're looking for? Don't worry, our friendly customer services team are available to answer any of your queries. Please email us at [email protected] or call us on 0330 107 1818 to speak to a member of our team.