Delivery & Warranty
Confirmation of Measurement & Order
A £150 refundable fee is payable prior to providing a 3D drawing.
A 30% deposit is required when placing an order, the remaining balance needs to be paid and cleared before dispatch of the goods.
Please make sure that the measurements/3D drawings are confirmed and correct. Once the deposit is paid, it will form part of a binding contract between the buyer and us. Please read our Terms and Conditions and make sure that you agree with them before placing an order.
If you do not pay within the period set out above, late payment interest will occur. For more information, please read ‘Sales Terms & Conditions' or contact us by E-mail: [email protected]
Unfortunately, we are unable to deliver at a nominated time. Therefore, to avoid delays of installation we suggest arranging the delivery before you are due to install. Please allow 2 weeks from confirmation of order for your order to be delivered.
We ship your order using our carrier service. All products are well packed, and we will advise you of the date of delivery.
Delivery is not included in the sale price Please contact the sales office to confirm delivery charges.
In the unlikely event that a delivered product (including special order and made-to-measure items) is faulty or delivered damaged.
Made to Measure Product: We will only exchange the damaged parts for Made to Measure product.
General Goods: We can either provide you with a full refund or exchange. Notification of any defect must be made within 2 working days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange. Faulty products must be advised in writing either by post or email or by telephone within 2 days for a refund consideration (including the delivery charge) by us to take place.
Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. We require the return of the products within 7 days of the refund request being made. To arrange for the product(s) to be collected, send an e-mail to: [email protected] with your order number and details of the product to be returned. We will either dispatch a replacement or process the refund. All refunds will be made to the account used to purchase the product.
Products No Longer Required
In the event that you wish to return a product that is no longer required.
Made to Measure Product: Once the order is approved and cut, the product is not refundable, however, we are more than happy to help you out, with a redesign to the one that you need. Please note that extra fees may be payable for this.
General Goods: We can provide you with a refund less a 25% restocking charge (if applicable) and excluding any delivery charges, provided we are advised of the proposed return within 14 days of the product being delivered to you. Send an email to [email protected] and we will arrange for the collection of the product by our nominated carrier. There will be a minimum charge, payable by you of £30 for this service, which may increase significantly depending on your location and product type. Your refund will be processed within 14 days.
Please note that due to the storage space, this service may not always be available.
Returned items/goods must include the ‘Free’ ‘Sample’ item (if provided), if failing to include this so, we will deduct the amount from your refund.
All refunds will be made to the account used to purchase the product. This does not affect your statutory rights.