Frequently Asked Questions
How can we help you? Please look through some of the most asked question for answers.
Yes, there is. Each product will have the minimum quantity listed. You will not be able to add less than this quantity to your basket.
There is also a £100 minimum order value in total. (Total cart contents must cost more than this amount)
No, Sorry as our product range changes on a weekly basis so we do not produce catalogues or price lists. If you want further details about our products please use the contact form
Only registered traders can view our prices. You can register for a trader’s account using our online account application form. All applications will require a manual check and approval.
You can register for a trader’s account using our online account application form. All applications will require a manual check and approval.
You can’t add new items to an existing order, but you can place a new order for items which will be shipped with your first order. Combined shipping costs will apply. However, it is not always possible for us to ship combined orders.
Yes. We have various lines across the site that are available for multi-buy tier pricing. On selected lines, the wholesale unit prices decrease as the quantity increases.
Unfortunately, we cannot offer further discounts from the prices displayed on our website. However, you are entitled to 10% off your first order. If you would like to discuss this further then please contact us directly at [email protected] or 0330 107 1818
Unfortunately because we buy and sell by the case, we're unable to provide samples of products.
We can accept returns on all products. To view our full returns policy, please click here.
Standard processing time is between 24-72 hours. Shipping is generally between 24-48 hours for UK mainland. Timescales may differ between regions. For more details, view our delivery information or contact us.
Yes. For international orders, we recommend that you arrange your own freight forwarder or shipping agent. If you still require assistance with shipping, we can offer a quote.
Please contact our customer service team within 3 days of delivery at [email protected] or 0330 107 1818.
Normally this is collection only from our warehouse but it can be arranged on request. We do reserve the right to charge a delivery fee on such orders. You will be contacted prior to shipment.
No. We do not offer drop shipping services at the moment. We are looking into this for the future.
You can pay for your order using our secure online checkout form. You can also make a payment by bank payment (BACS) if you prefer. We accept all major debit and credit cards. We will process and dispatch your order once we have received payment.
We accept payment by UK Registered Credit/Debit Cards and PayPal and Bank Transfer (BACS payment).
5 Stars Trading will not charge customers VAT if a valid EU VAT registration number is provided. Once the goods have left the UK and you have supplied a valid export document (CMR or proof of shipment) and a valid EU VAT registered number, we will refund the VAT.
Please contact our customer service team at [email protected] or 0330 107 1818
Please log out of the site and then attempt to log back in, if this still isn’t working then please contact our customer service team at [email protected] or 0330 107 1818
All images on the website can be downloaded and used by our customers to advertise the products for sale, higher resolution images are available on request but we reserve the right to charge for ad-hoc requests.
Can't find the answer you're looking for? Don't worry, our friendly customer services team are available to answer any of your queries. Please email us at [email protected] or call us on 0330 107 1818 to speak to a member of our team.
Register As a Trade Customer
Not registered yet? You are welcome to register as a trade customer and get the benefit of all our offers.
You will get priority notification when we have new products coming in and when we have new and exciting offers for you.
We look forward to seeing you on the inside!