Thank you for visiting 5StarsTrading.uk. The terms and conditions that constitute our shipping policy are described below:
1. Shipping Fees
We offer free shipping for all orders
Shipping is via Royal Mail Tracked Delivery or DPD (for larger quantities)
2. Order Processing
Same day dispatch if ordered before 2pm
Normal order processing takes 1-2 working days (Monday-Friday).
3. Delivery Time
Delivery usually takes 1-3 working days but may vary due to disruptions outside our control.
4. Shipping Confirmation and Order Tracking
1) You will receive a shipping confirmation email containing your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.
2) If you have any issues or problems with your tracking number, please email our customer support team at email@example.com.
5. Returns and Refund Policy
1) If you need to request a return/refund during the order shipment, please email our customer support team at firstname.lastname@example.org.
2) For more details, please go to the Returns and Warranty page for detailed information about returning an order.
3) Any returns have to be approved by us before returning them.